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What your transcript includes.

The service

Structured for your matter

  • Malay, English and Chinese supported
  • Verbatim record of the proceedings
  • Turnaround choices in working days
  • Direct communication with our team
The deliverables

Your complete output package

  • Editable Word and clickable PDF files
  • Case heading and matter details
  • Parties, counsel and quorum table
  • Speaker labels, line numbers and timestamps
  • Clickable contents
  • Verbatim transcription

How it works

From an enquiry to a usable transcript.

  1. 01Tell us about the matter

    Share the recording duration, languages and required date. We’ll discuss the quotation and file transfer with you.

  2. 02Confirm the scope

    Agree on the turnaround and provide case details, party names and counsel information for the transcript.

  3. 03Transcribed, then reviewed again

    The same transcriber reviews the transcript again against the recording to check speakers, wording and structure before Word and PDF delivery.

  4. 04Receive Word and PDF

    Use the editable document for your team’s work and the PDF for convenient reading and sharing.

See a sample transcript.

The matter, established clearly.

Court, case number, action type and parties are organised before the hearing record begins.

Fictional details are used throughout this sample.
DALAM MAHKAMAH TINGGI MALAYA
DI KUALA LUMPUR
DALAM WILAYAH PERSEKUTUAN, MALAYSIA
(BAHAGIAN DAGANG)
GUAMAN NO: CONTOH-001

ANTARA

SYARIKAT A SDN BHD…   PLAINTIF

DAN

SYARIKAT B SDN BHD…   DEFENDAN

(TINDAKAN ASAL)

NOTA KETERANGAN

Fictional sample for format illustration · All names and numbers are invented

Before you enquire

Confidentiality, files and how we work.

Handling and privacy

How do you keep our recording confidential?

We agree the transfer method with you before you send anything, and the assigned transcriber prepares your transcript and reviews it again against the recording to check for mistakes. The same person carries out both steps. Tell us about any extra restrictions before we quote and we will confirm the arrangement.

Who sees or hears our recording?

The assigned transcriber accesses your recording to prepare the transcript, then reviews it again against the recording to check for mistakes. This review is carried out by the same person.

How do we send you the recording?

Start with the approximate duration, languages and required date over WhatsApp or email. We will confirm the quotation and arrange a suitable transfer method — please do not send confidential files before that.

How long do you keep our files?

A default deletion period after delivery is not published here yet. Before sending files, ask us to confirm the retention period, deletion date and how working copies and backups are handled. Tell us about any specific retention or deletion requirements before work begins.

What about personal data in the recording?

Personal details are used only to prepare and deliver your transcript, in line with Malaysia's Personal Data Protection Act. Share only what the matter needs, and tell us about any redaction requirements upfront.

Can we put a confidentiality agreement in place?

Yes. Ask before the quotation and we will arrange a non-disclosure or confidentiality agreement covering your recording and transcript.

About the service

Do you offer urgent turnaround?

Yes — our express lane delivers within 1–2 working days for recordings up to 120 minutes at RM6.50 per recorded minute. Express slots are limited, so enquire first and we confirm capacity before payment. The turnaround clock starts once we've received both your payment and your recording.

Which languages do you support?

Malay, English and Chinese.

What should I send for a quotation?

Start with the approximate duration and required date. We’ll discuss recording transfer and the case details needed for formatting.

Is transcription the same as translation?

Transcription records spoken words. If you need a translated document, tell us separately so we can confirm whether we can meet that requirement.

Can I see the output format?

See the fictional sample above, or ask us about your document requirements.