Before you enquire
Confidentiality, files and how we work.
Handling and privacy
How do you keep our recording confidential?
We agree the transfer method with you before you send anything, and the assigned transcriber prepares your transcript and reviews it again against the recording to check for mistakes. The same person carries out both steps. Tell us about any extra restrictions before we quote and we will confirm the arrangement.
Who sees or hears our recording?
The assigned transcriber accesses your recording to prepare the transcript, then reviews it again against the recording to check for mistakes. This review is carried out by the same person.
How do we send you the recording?
Start with the approximate duration, languages and required date over WhatsApp or email. We will confirm the quotation and arrange a suitable transfer method — please do not send confidential files before that.
How long do you keep our files?
A default deletion period after delivery is not published here yet. Before sending files, ask us to confirm the retention period, deletion date and how working copies and backups are handled. Tell us about any specific retention or deletion requirements before work begins.
What about personal data in the recording?
Personal details are used only to prepare and deliver your transcript, in line with Malaysia's Personal Data Protection Act. Share only what the matter needs, and tell us about any redaction requirements upfront.
Can we put a confidentiality agreement in place?
Yes. Ask before the quotation and we will arrange a non-disclosure or confidentiality agreement covering your recording and transcript.
About the service
Do you offer urgent turnaround?
Yes — our express lane delivers within 1–2 working days for recordings up to 120 minutes at RM6.50 per recorded minute. Express slots are limited, so enquire first and we confirm capacity before payment. The turnaround clock starts once we've received both your payment and your recording.
Which languages do you support?
Malay, English and Chinese.
What should I send for a quotation?
Start with the approximate duration and required date. We’ll discuss recording transfer and the case details needed for formatting.
Is transcription the same as translation?
Transcription records spoken words. If you need a translated document, tell us separately so we can confirm whether we can meet that requirement.
Can I see the output format?
See the fictional sample above, or ask us about your document requirements.
